We're seeking a dedicated and enthusiastic Customer Support Representative fluent in German to join our expanding Customer Service Center. As an essential member of our team, you'll play a crucial role in delivering exceptional service to both our internal and external customers.
Customer Support with German
Computacenter Romania • Cluj, Cluj-Napoca
Cluj, Cluj-Napoca
Life on the team
What you’ll do
Responsibilities:
Qualify needed replacement devices based on a provided matrix, allocate materials, and check availability when required.
Direct customer contact for scheduling or address coordination and provide timely status updates to improve customer satisfaction.
Process and resolve process-related errors at the ticket level.
Document and update statuses in the ticket management tool.
Ensure compliance with Service Level Agreements by considering both process requirements and customer-specific transactions.
Serve as a contact person for internal and external customers for ticket-based queries.
Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organization.
Process tickets (or corresponding work tasks) in a timely and priority-oriented manner according to agreed KPIs, warranty status, processes, and customer-specific procedures based on Standard Operating Procedures.
Track assigned tickets and escalate issues in line with company processes to ensure customer demands are met.
Create quotas and track their status.
What you’ll need
Requirements:
Possess a basic understanding of IT service delivery and service desk functions.
Understand and adhere to end-to-end policies and procedures.
Work according to SLAs and OLAs, using prioritization to achieve the expected results.
Conscientiously process incoming orders based on predefined Standard Operating Procedures.
Maintain KPIs at the required level consistently.
Have a basic understanding of IT support and IT Service Management Tools; knowledge of SAP is beneficial.
Possess a working knowledge of Windows and MS-Office.
Exhibit good interpersonal, literacy, and numeracy skills.
Work under supervision and as a team player, able to learn new tasks/areas quickly, and show a willingness to progress.
Demonstrate an organized approach to work and the ability to work independently.
Exhibit strong customer service abilities and routine administrative skills.
Possess good communication skills in English and German.
Why you should choose us
Thriving Community
We’re a dynamic, agile, and enthusiastic company that’s on a remarkable journey. Offer the perfect blend of a startup mindset, brimming with vibrant energy, while being part of a global organization with over 40 years of presence. This unique combination provides you with the opportunity to make your mark and work with some of the biggest customers globally.
Professional Growth & Learning
We're committed to your professional development. Collaborate with our Community Engineering Partners for tailored development plans, learning opportunities, and best engineering practices. Contribute to IT market awareness, connect with universities, and support internship and mentoring programmes. We offer access to an array of training opportunities, including access to certifications and Udemy, providing you with the tools you need to continually advance in your career.
Flexible Work Environment
We understand that achieving a work-life balance is important. Our flexible work environment allows you to work in a way that suits your needs, enabling you to deliver your best work possible whilst also bringing that all-important balance to your life.
A Supportive Culture
Our culture offers both support and camaraderie. It's a place where freedom and trust go hand in hand, providing you with the autonomy to work flexibly and manage your projects. You can join many of our community events that are designed to strengthen team bonds and promote unity.
Health & Wellbeing
Your health and well-being take centre stage in our commitment. We provide an extensive health package in collaboration with Regina Maria, a renowned private clinic with nationwide coverage throughout Romania. Additionally, you will have access to coaching sessions, guided by experts, which offer valuable guidance for both personal and professional aspects of life.
Flexible Benefits
We understand the importance of flexibility, especially in today's world. Here you can tailor your benefits to suit your unique needs. Whether it's sports and fitness, personal development and coaching, remote office equipment, gadgets, health, children's education, and more, we have you covered.
Winning Together
At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.
As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.
The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.
We’re one of Romania’s Best Places to Work
We are delighted that Computacenter Romania has been recognized as one of the best employers in Romania, earning the prestigious Best Places to Work certification for 2024-2025!
This recognition is a testament to our commitment to providing an exceptional workplace. We are incredibly proud of this achievement and are dedicated to maintaining and improving the standards that earned us the Best Places to Work certification. At Computacenter Romania, we remain steadfast in our commitment to fostering a workplace where our employees can thrive.
