Vendor Configuration Services Manager

Computacenter North America • Norcross, Plano, San Francisco

Norcross, Plano, San Francisco
210359-en_US

About the role
The Technical Specialist Manager will be responsible for managing a team of Technical Specialists for the Vendor Configuration Services Team (VCS) within the US. The team provides technical solutions for our customers working closely with Sales, Presales, and Partner Management while maintaining OEM vendor relationships with our key partners.

Salary range: $100K USD

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
  • Develop and motivate staff to help ensure the delivery of department and company goals
  • Provide positive and effective leadership that drives change, innovation, and growth across the department
  • Manages, develops, and coaches team to facilitate personal growth
  • Prepares monthly reports to measure key performance indicators (KPI)
  • Ensure systems and processes are in place to monitor workload of the team
  • Setting strategic long and short-term departmental goals and evaluating outcomes
  • Work cross functionally with internal departments to manage and resolve inquiries when necessary
  • Identify process deficiencies and suggest improvements in a proactive manner
  • Schedule regular 1:1 meeting with team
  • Engage with Sales and Presales, develop credibility and help build out technical solutions
  • Stay current on technical solutions and engage with vendors as necessary
  • Attend all meetings and completion of tasks relevant to position
  • Partners with business leaders to deliver services that support departmental and company objectives that are consistent with Winning Together values
  • Provide employee feedback for annual performance reviews
  • Establish performance and development objectives in Success factors
  • Ensure department SLA are met with exceptional customer experience
  • Create Bill of Materials (BOM) and provide solution guidance in response to requests from Sales and Presales
  • Maintain high level of industry awareness through training and self-development
  • Ensure that proposed solutions are valid and meet Customer needs
  • Embrace and support Computacenter’s mission and core values.
  • Promote good working relationships and collaboration across comparable teams in CC Group to improve processes and provide additional resources

What you have

  • Bachelor’s degree preferred in the field of Information Technology (IT) and/or equivalent combination of experience and education
  • 5-10 years of experience managing teams in the product business, datacenter, or networking industry or similar experience
  • 3-5 years of presales engineering and solutioning experience
  • Vendor certifications as required
  • Legal authorization to work in the United States
  • Ability to design in-depth, complex technical solutions
  • Relevant industry leading qualification or accreditation in one or more technology
  • Excellent communication and presentation skills
  • Industry leading knowledge in specialist Technology area
  • Experience managing a team of people
  • Commercially astute experience or comparable qualification
  • Ensure department meets SLA, KPI performance targets
  • Maintain & improve team satisfaction levels
  • High self-motivation and ability to work independently
  • Understand and adhere to policies and procedures
  • Demonstrates winning together values

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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