US Process Optimization Owner

• Computacenter is a leading provider of IT Services and Solutions and is looking to recruit a US Global Process Owner to join the Technology Sourcing and Innovation team in North America. You will be responsible for the en-tire end-to-end process, leading innovation into the process which impacts results, increases our customer satisfaction, heighten efficiencies, and contributes to the business in order for it to meet business objectives and goals.
• This job will need a high degree of emotional intelligence, where you are able to influence and manage the expectations and delivery across all levels. Experience in managing change through to completion, process optimization, data driven decision making and influencing senior stakeholders will be essential to the role.
• Close working partnership with Inside Sales teams and cross stream business areas is essential for the successful delivery of this role.
• Proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations.
• Works on assignments and business improvement projects that are complex in nature.

What you'll be doing

• Responsible to standardize, automate, and optimize processes within the specific area of responsibility.
• Ensure that the right quality and quantity of resources are aligned to the process teams to drive the agreed improvement initiatives.
• Acting as a member of a Design Authority team to ensure that the processes meet the needs of the business and the supporting functions.
• Secure buy-in of key stakeholders and members of the relevant functions throughout all business units on an ongoing basis as process designs evolve and change.
• Ensure delivery of change is driven through from infancy to change adoption.
• Coordinate development monitoring of end-to-end process success metrics.
• During and following implementation become a champion for continuous process improvement.
• Measures the effectiveness of process on a continuous basis and articulate the benefits and outcomes delivered.

What you have

• Legally eligible to work in the United States.
• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
• Requires 2-5 years of experience building queries in SAP.
• SAP or ERP implementation experience, either as a consultant or as a user, would be beneficial.
• Proven experience of working in a senior position in an operations environment or of process transformation.
• Is an expert in process improvement techniques and actively promotes their adoption across their organization(s).
• Has experience delivering change programs to the highest standard
• Can identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
• Contributes to the vision and strategic planning process for their function and the company.
• Encourages team to think globally across businesses and geographies by challenging others to focus on the impact on the customer and/or the business.
• Leader to others in building and maintaining productive cross-functional relationships with others drive results.
• Consulted as an expert with in-depth knowledge and experience of process ownership.
• Drives execution of initiatives and recommendations, resolves conflicts and gains buy-in from stakeholders across the business.
• Excellent attention to detail.
• Good knowledge of the IT industry and an understanding of IT technologies and products.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Commercially astute.
• Team-oriented working and thinking.
• Willingness to travel.