US Global Process Owner

Computacenter North America • Atlanta

Atlanta

213780-en_US

About the role

  • Computacenter is a leading provider of IT Services and Solutions and is looking to recruit a US Global Process Owner to join the Technology Sourcing and Innovation team in North America. You will be responsible for the en-tire end-to-end process, leading innovation into the process which impacts results, increases our customer satisfaction, heighten efficiencies, and contributes to the business in order for it to meet business objectives and goals.
  • This job will need a high degree of emotional intelligence, where you are able to influence and manage the expectations and delivery across all levels. Experience in managing change through to completion, process optimization, data driven decision making and influencing senior stakeholders will be essential to the role.
  • Close working partnership with Inside Sales teams and cross stream business areas is essential for the successful delivery of this role.
  • Proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations.
  • Works on assignments and business improvement projects that are complex in nature.


What you'll be doing

  • Responsible to standardize, automate, and optimize processes within the specific area of responsibility.
  • Ensure that the right quality and quantity of resources are aligned to the process teams to drive the agreed improvement initiatives.
  • Acting as a member of a Design Authority team to ensure that the processes meet the needs of the business and the supporting functions.
  • Secure buy-in of key stakeholders and members of the relevant functions throughout all business units on an ongoing basis as process designs evolve and change.
  • Ensure delivery of change is driven through from infancy to change adoption.
  • Coordinate development monitoring of end-to-end process success metrics.
  • During and following implementation become a champion for continuous process improvement.
  • Measures the effectiveness of process on a continuous basis and articulate the benefits and outcomes delivered.


What you have

  • Legally eligible to work in the United States.
  • Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
  • Requires 2-5 years of experience building queries in SAP.
  • SAP or ERP implementation experience, either as a consultant or as a user, would be beneficial.
  • Proven experience of working in a senior position in an operations environment or of process transformation.
  • Is an expert in process improvement techniques and actively promotes their adoption across their organization(s).
  • Has experience delivering change programs to the highest standard
  • Can identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
  • Contributes to the vision and strategic planning process for their function and the company.
  • Encourages team to think globally across businesses and geographies by challenging others to focus on the impact on the customer and/or the business.
  • Leader to others in building and maintaining productive cross-functional relationships with others drive results.
  • Consulted as an expert with in-depth knowledge and experience of process ownership.
  • Drives execution of initiatives and recommendations, resolves conflicts and gains buy-in from stakeholders across the business.
  • Excellent attention to detail.
  • Good knowledge of the IT industry and an understanding of IT technologies and products.
  • Excellent written and verbal communication skills.
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language.
  • Good self-organization and time management skills.
  • Ability to prioritize and handle multiple requests simultaneously.
  • Commercially astute.
  • Team-oriented working and thinking.
  • Willingness to travel.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!