Strategy & Program Director

Computacenter North America • Buffalo Grove, New York, Norcross, Plano

Buffalo Grove, New York, Norcross, Plano

217200-en_US

About the role
The Program Director is a senior manager in the Group Technology Sourcing organization, working with SVP TS NA and their leadership team – shaping strategy, enabling and tracking program delivery, and ensuring effective governance, knowledge management and employee engagement in the TS NA organization.

Annual salary range: $150K - $180K USD + Bonus

What you'll be doing

Work as integrator within TS NA organization, partnering across leadership teams to align priorities, coordinate efforts and drive forward TS NA strategy and program of activities by encouraging close cross-organizational collaboration.
Support the GTS Business Strategy and Communications Director with ongoing work to align and integrate the European and North American TS businesses, including local stewardship of Group Operating Model and associated processes
Lead priority cross-functional initiatives and drive operational improvements and change projects, as directed by either the Business Strategy and Communications Director or SVP TS NA.
Own the end-to-end governance and performance management cycle for SVP TS NA, reporting on program of TS initiatives delivering in support of GTS Three Year Plan for the purposes of tracking progress and benefits realization, including
to Group Exec via QBR/MBR process
Collaborate with Group Finance and HR to assist SVP TS NA with financial and workforce planning, reporting and optimization
Support the SVP TS NA and their teams with timely, quality engagement with Country Unit Sales, including, but not limited to, information relating to portfolio, services, vendor partner updates and schemes
Develop presentations for SVP TS NA for internal, external and partner conferences and meetings, as well as relevant briefing notes for them and their leadership teams (for external and partner events)
Working with Partner Alliances NA to lead and support specific business development and marketing initiatives that materially impact our strategic vendor relationships
In partnership with aligned communications teams in GTS and Group Development, ensure timely and relevant internal communications updates and events (virtual, in-person and hybrid) are produced and delivered to colleagues in TS NA
Working with EA to SVP TS NA, ensure the effectiveness of leadership team meetings, including but not limited to, the development of agendas in line with strategic priorities, recording and tracking progress against actions, and
identifying opportunities for learning and collaboration with Country Units, other Service Lines and Business Services and vendor partners / other external organizations
Other tasks as reasonably requested by the GTS Business Strategy and Communications Director (line manager), SVP TS NA (key stakeholder – dotted line manager) or Chief Commercial Officer (line manager+1)

Critical Success Factors

Success is the design, delivery, and ongoing maintenance of efficient, reliable, and effective GTS platforms.
Successful collaboration / alignment of TS businesses in Europe and North America and ongoing partnership working – with clear evidence of individual role / impact
Clarity of, and adherence to, Group Operating Model for TS in-region and advocacy by respective leadership team
Evidence of successful cross-functional initiatives delivered by incumbent
Clear reporting cadence and templates in place to enable effective contributions to onward reporting
Positive feedback from Country Unit Sales, in terms of value and impact of individual and TS NA collectively in region
Quality, impactful presentations and briefings developed for stakeholders, with positive feedback
Effective internal comms and employee engagement cadences in place
TS NA leadership team well enabled and supported by Program Director

What you have

Legally eligible to work in the United States
8+ years’ experience of working in strategy, general management and/or operations within corporate environment, ideally in IT or wider B2B
Specific experience of working as a business manager or equivalent
Project management qualification(s), e.g. PRINCE2, Agile
Worked in global or multinational environments previously
Previous experience in strategy or consulting role
Proficiency in advanced tools such as Salesforce, Generative AI
Experience with financial and performance management
Previous experience of leading internal communication or working with internal communication teams
Strong organization, time management and stakeholder engagement skills – credibility in working with senior leaders and delivering through others
Highly proficient user of core productivity platforms, e.g. Microsoft Office
Excellent communication and interpersonal skills, both written and verbal
Experienced in developing impactful presentations for / to senior leadership
Strategic thinker and facilitator who is hands-on when it comes to execution and detail
Flexible, resilient and confident in managing multiple competing priorities and projects – bringing structure and accountability to all that you do
Analytical thinker with data-driven decision-making abilities
Sound judgement and strategic awareness, proactively identifying opportunities to add value and amplify impact
Trust-worthy and capable of handling sensitive information confidentially
Willingness to travel

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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