nationwide
220086-en_US

About the role

A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts.  This role is a key position within the service department and will be called upon to resolve the highest-level technical issues.

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Provide technical services and support for the following areas:
  • Network level: WAN and LAN connectivity, routers, firewalls, and security
  • Internal systems, cloud and network infrastructure.
  • Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
  • Virtualization technologies: VMware, Citrix, and Microsoft
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Remote monitoring and management of system alerts and notifications
  • Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
  • Perform network assessments, security audits and new client consultations.
  • Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Be available for other engineers and coach them to resolution.
  • Lead and train all site technical resources as needed
  • Demonstrates analytical and systematic approach to resolving complex problems and assignments.
  • Embrace and support Computacenter’s mission and core values.

What you have

  • Bachelor’s degree preferred
  • Qualified candidates must have a minimum of 5 years’ experience working in a similar role or 3 years of experience working in Managed Services
  • Legally eligible to work in the United States.
  • CCNP certification
  • VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec).
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

We’re aware that fraudsters are using imposter websites, email addresses, and text messages to advertise fake job opportunities. Computacenter only advertises roles on this website, LinkedIn and our own social media accounts, and via carefully selected reputable third parties. We never interview or make offers of employment using instant messages or ask for money. Please remember to be vigilant. If you’ve received something and you want to make sure it’s genuine, please contact us.

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