Manager, Professional Services Partnerships

Computacenter North America Plano

Apply

Manager, Professional Services Partnerships

Computacenter North America • Plano

Apply

Plano

211577-en_US

About the role
The Manager of Professional Services Partnerships is responsible for building, maintaining, and optimizing a strategic partner network that enhances our service delivery capabilities. This role focuses on driving value into the organization by streamlining partner engagement, consolidating spend to gain financial leverage, and negotiating favorable rates and incentives, such as rebates. The Manager ensures consistency, quality, and compliance across partner relationships while aligning partnerships with the business's strategic goals. As a leader, they will oversee the Partner Management team, fostering collaboration across practices and supporting initiatives to maximize the value of external partnerships.

What you'll be doing

Partner Strategy and Development:
Oversee the strategic direction and growth of the professional services partner network to align with organizational delivery goals.
Develop and execute a consolidated spend strategy that enhances partner leverage and drives financial value through incentives, rebates, and rate optimization.
Rate and Incentive Negotiation:
Lead complex partner negotiations to secure favorable rates, financial incentives, and long-term agreements that improve delivery margins and cost efficiency.
Performance Oversight and Measurement:
Establish and oversee partner performance metrics, ensuring consistent, high-quality delivery across the partner network.
Regularly review and evaluate partner performance, identifying areas for improvement and opportunities to deepen strategic relationships.
Process Streamlining and Improvement:
Develop and implement standardized processes for partner engagement, onboarding, and operational efficiency.
Collaborate with internal teams to refine workflows, reduce friction points, and improve partner alignment with delivery needs.
Financial Oversight and Reporting:
Monitor and report on partner-related financials, including spend analysis, cost savings, rebate tracking, and ROI on partner investments.
Provide visibility into partner expenditures and ensure alignment with budgetary goals and organizational priorities.
Team Leadership and Development:
Lead and mentor the Partner Management team, providing strategic direction, coaching, and support to drive team performance.
Foster collaboration with practices and other stakeholders to ensure partner capabilities are aligned with evolving delivery requirements.

What you have

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field.
Master’s Degree (MBA) preferred but not required.
Previous VAR or OEM experience required
Minimum of 7-10 years of experience in partner/vendor management, procurement, or professional services operations, with a strong emphasis on contract negotiations and financial oversight.
Proven experience managing teams and leading strategic initiatives within a matrixed organization.
Demonstrated success in developing and executing partner strategies that consolidate spend, secure financial incentives, and improve service delivery performance.
Experience with performance measurement frameworks, process improvement, and financial reporting related to vendor/partner ecosystem.
Experience collaborating cross-functionally with internal delivery teams.
Familiarity with tools and platforms related to vendor/partner management and reporting (e.g., SAP, FieldGlass, or similar systems).
Strong negotiation and financial acumen to optimize costs and maximize value.
Excellent stakeholder management and communication skills.
Analytical mindset with the ability to measure and evaluate partner performance.
Proven leadership and team development capabilities.
Process-oriented with experience in developing streamlined operational workflows.
Familiarity with vendor management systems and financial reporting tools

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.