International Onboarding Specialist

Computacenter North America • Norcross

Norcross

218347-en_US

About the role

The International Onboarding Specialist ensures that international customer engagements are onboarded efficiently, consistently, and with strong operational governance—enabling scalable growth, controlled risk, and high-quality service delivery across regions.

The role partners closely with Sales, Service Design, Transition, and global delivery teams to ensure customer requirements are met while aligning standard service offerings, risk controls, and cost-to-serve expectations.

What you'll be doing

Act as the single point of ownership for international onboarding activities related to new Tech Sourcing opportunities.
Own and maintain the international onboarding framework, including processes, tools, and governance across pre‑sales, onboarding, transition.
Advise Sales teams & ISP’s during the business intake and onboarding process on delivery capability, service models, and solution options with service design and transition if applicable (SD&T).
Assess customer requirements against standard Global TechSourcing services, identifying non‑standard requests, risks, and operational or financial impacts.
Review and approve service and transition design documentation where documentation does not exist, design and document fit‑for‑purpose operational solutions.
Develop and maintain supporting documentation (e.g., how-to guides and customer-specific process instructions) in partnership with Service Design & Transition (SD&T) to enable consistent execution by global delivery teams.
Proactively recommend innovative, efficient, and scalable solutions that improve productivity and leverage available tooling, service provider capabilities, and internal policies.
Support the onboarding across US/CA, particularly for service extensions or where a dedicated SD&T is not assigned.
Lead and coordinate cross‑functional, geographically dispersed teams to achieve successful onboarding outcomes.

Build and maintain strong working relationships with international stakeholders, including Business Enablement, Service Design, Transition, and Delivery teams.
Partner with Global TechSourcing and regional teams to ensure awareness of upcoming opportunities, confirm resource readiness, and support successful delivery planning.

Promote an automation‑first and digital‑enablement mindset across onboarding and service delivery activities.
Contribute to continuous improvement initiatives that enhance onboarding efficiency, service quality, and customer experience.
Provide operational guidance and oversight for complex TechSourcing engagements, often involving integrated Professional Services.
Support the development and execution of service improvement plans and the continued evolution of international services.

Develop and maintain a strong understanding of the organization’s international delivery capabilities, including global service providers and solution offerings.
Clearly articulate international service capabilities to internal teams and stakeholders to support confident and informed decision‑making.

What you have

Legally eligible to work in the United States.

Bachelor’s degree in business, Operations, Supply Chain, Information Technology, Service Management, or a related field preferred (or equivalent practical experience).
Strong proficiency with Microsoft Office applications; experience using Salesforce and SAP, workflow/ticketing tools (e.g., ServiceNow/NGSD), and IBS onboarding tools (e.g., International Qualification Form, Order Status Tool, International Intercompany Tool, and International Model Margin Illustrator) while maintaining onboarding artefacts (process maps, runbooks, how-to guides, checklists, and reporting) in partnership with Service Design & Transition (SD&T) is preferred.
Stakeholder management and influence across Sales, Service Design & Transition (SD&T), Business Enablement, and global delivery; confident facilitation and escalation.

End-to-end onboarding/transition leadership, including planning, prioritization, governance cadence, and readiness gate management.
Commercial acumen to evaluate solution trade-offs and cost-to-serve impacts, protecting margin and scalability.
Clear documentation and operational handover skills (process maps, runbooks, how-to guides) with tooling fluency (Salesforce, SAP, ServiceNow/NGSD and IBS onboarding tools).
Data-literate and improvement-focused; defines/tracks onboarding KPIs and drives standardization, simplification, and automation where possible.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term. disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Location