Business Delivery Coordinator

Computacenter North America • Buffalo Grove

Buffalo Grove

220766-en_US

About the role

The Business Delivery Coordinator is responsible for coordinating a number of administrative tasks to support the US Circular Services team. The Business Delivery Coordinator will be responsible for working with stakeholders to communicate effectively all aspects of customer engagement and operational delivery, project management and tracking, facilitating reporting, scheduling and client satisfaction and various other administrative duties as required. This position will need to accommodate various time zones due to team locations across the globe.

Annual compensation: $60K - $84K USD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
May run, administer and organize project activities in cooperation with and under the direction of the Business Enablement Manager and project leads.
Work with internal stakeholders to communicate resources, schedules, and pickup and deliveries of products.
Be accountable for project results, staying on-schedule, and maintaining client satisfaction.
Assist with creating quotes and estimates for projects and deliverables.
Provide reporting to stakeholders on status for work in progress and completed.
Work with vendors to provide reporting and project information updates as needed.
Provide status reports of any issues or delays against delivery commitments and SLA’s.
Quickly escalate any issues that will negatively affect customer satisfaction.
Assist the BEM in coordinating resources required to fulfill project delivery.
Embrace and support Computacenter’s mission and core values

What you have

High school diploma or equivalent; Bachelor’s degree preferred.
Minimum 2 years of experience in customer service within the IT industry.
Experience with Circular Services/ITAD support is highly desired.
Legally eligible to work in the United States
Able to coordinate resources.
Strong organizational skills.
Attention to detail, consistent follow-up on all ongoing activities.
Excellent verbal and written communication skills.
Strong interpersonal skills; able to work well with people from many different disciplines.
Able to multi-task, stay organized, and work efficiently in a fast-paced environment.
Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, Excel, PowerPoint).
Experience in customer facing roles a plus.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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