Head of Service Operations

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212400-en_GB

Life on the team

This critical new role sits within the Transition and Transformation (T&T) team, a core part of Group Managed Services (GMS). As a Programme Manage you will be responsible for the successful outcome and delivery of Managed Services transitions and transformations (to agreed quality, time, and budget constraints). The Programme Managers often need to collaborate strongly with the Customer Exec roles where the deal is of significant scale or complexity, ensuring that their T&T Practice resource requirements and business outcomes are achieved.

What you’ll do

Your overall responsibility is for the successful outcome for the large/complex project or programme you are asked to lead; your responsibilities will be defined in the project control documentation. These will be delivered alongside the agreed financial outcome of the programme you lead. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution.
You’ll be responsible for delivering your assignments in accordance with the Group Service Take-on Receive handover from Deal Acceptance
Handover from the Sales Teams (Solution/Service designer min)
Kick-off meetings with client & Internal ISP’s
Plan and manage Post Contract Verification with client.
Establish governance framework – Transition Board etc.
Own Delivery of transition service, ensuring the dependencies between ISPs are understood and proactively managed.
Engage with client and stakeholder representatives.
Ensure client dependencies are accepted by client and delivery is prompted.
Management of Risks, Assumptions, Issues, and Dependencies
Deliver Transition using the Group Service Take-On Framework
Manage the transition budget, ensuring that monthly finance reports are completed, with revised forecasts to completion, with any variance to forecast being flagged and appropriate actions taken to ensure that the project remains on or under budget.
Completion of weekly project reports
Ensure products are delivered and signed off.
Manage Milestone Objective & Dependencies plan.
Manage Service Readiness and Cutover
Prepare Checkpoint 6 & Service Handover with Service Management representative.
Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering.
Identify key lessons learned from delivered projects, share these with the rest of the GST Team and more widely in CC, and apply these to future projects.

What you’ll need

Trained in Prince2, to Foundation level and working towards a Practitioner qualification or equivalent.
A demonstrable track record of delivering successful project outcomes end-to-end.
Good interpersonal skills and ability to build relationships, reduce conflict and step up to lead when required.
Aware of the need to be Emotionally Intelligent, to adapt personal style and approach to meet specific customer needs.
Be able to understand the Business outputs required from your assignment or the project you are leading.
Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & Project, and other relevant tools.
Good literacy and numeracy skills.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.