Business Excellence Specialist

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

211427-en_GB

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you’ll do

The Operational Excellence Specialist will work across Remote Service Ops to drive changes to reduce our cost to serve and increase User Experience and efficiency. Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework key elements In-life commitments, Automation, Quality, Service Model Optimisations and best practice.

What you’ll need

Delivering against in-life commitments
Driving and tracking the delivery of in life contractual commitments
Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with
Operations and Deliver Leadership
Providing support for the adoption of technologies and channel shift activities
Benefit realisation tracking and delivery
Associated reporting and governance updates

Identifying, driving & delivering automation opportunities

Identifying opportunity and creating pipeline of opportunities
Quantification and validation of opportunities
Presentation of opportunity to Operations/Delivery leadership
Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
Oversight of the E2E automation process
Benefit realisation tracking and delivery (ROI)
Associated reporting and governance updates

Quality & Knowledge Management

Governance of operational adherence to Quality Framework
Governance of operational adherence to Knowledge Management processes,
Support production and analysis of knowledge reporting,
Identify optimisation opportunities highlighted
Benefit realisation tracking and delivery
Associated reporting and governance updates

Service Model Review

Governance of Operational adherence to agreed/defined Service Model
Identification and escalation of non-standard roles within Operational Delivery
Benefit realisation tracking and delivery
Associated reporting and governance updates
Matrix Task Management for Process Analyst/Operations Analyst
Validation of continual service optimisations identified and presented
Governance and tracking of Process Analyst/Ops Analyst adherence to milestones agreed
Point of escalation for Process Analyst/Ops Analyst

AdHoc Business Request

Provide support for Ad hoc business requests; such as but not limited to project support, pre sales support and business case justification

Experience & Education:

8-12 Years experience
Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.