Associate Technical Analyst

Computacenter Ltd • nationwide call

nationwide

211308-en_GB

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you’ll do

Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

What you’ll need

Request Intake:

Receive and document incoming requests via various channels (email, phone, ticketing system, etc.).

Request Triage:

Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations.

Assignment:

Assign requests to appropriate individuals or teams based on their nature and complexity.

Documentation:

Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions.

Communication:

Keep requesters informed of the status, progress, and estimated resolution times.

Follow-up:

Monitor the status of open requests and escalate as necessary to ensure timely resolution.

Quality Assurance:

Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs).

Reporting:

Generate and analyse reports on request management performance, identifying trends and areas for improvement.

Experience & Education:

6 months to 2 years of experience
Bachelor's degree in a relevant field or equivalent work experience

Skills:

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using request management tools or ticketing systems.
Problem-solving and critical thinking abilities.
Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
Ability to work collaboratively in a team with 24/7 work environment.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.