Operations Manager

Computacenter (UK) Ltd • Hatfield

Hatfield

215457-en_GB

Life on the team

We have an exciting opportunity for an Operations Manager to manage a team of Technicians working within our Maintenance Service Centre.

The team are responsible for the configuration of assets, applying customer images to devices, incident ticket delivery, and the repair and diagnostics of devices.

As the team Manager you are responsible for ensuring service quality, customer satisfaction and service efficiency, in addition to staff development, coaching and motivation within the team.

To be successful in the role you will be a great team leader, able to influence and drive performance in yourself and others, working in a high-pressure environment to tight deadlines and able to meet business objectives.

What you'll do

  • Acting as a role model and creating a trust-based, productive, working environment which is characterised by a positive team spirit.
  • Provide a high level of operational consultancy within the peer group, to internal clients and direct reports, if applicable.
  • Line-management responsibility for the staff within his/her area of responsibility
  • A regular on-site presence is required to ensure regular personal contact with employees
  • Manages, develops, motivates and coaches team of staff to help ensure the delivery of the function and business targets and implements a performance management solution where required.
  • Assess situations, issues and opportunities and escalate when appropriate.
  • Responsible for managing controllable costs
  • Ensuring the achievement of benchmark KPIs and P&L targets set by the company
  • Prompt, values-based communication of the service strategy and current (service) issues, as well as of relevant company information within own area
  • Ability to substitute for other Managers in relation to all matters
  • Close cooperation with internal stakeholders, maintain productive relationships and networks on management levels of the relevant internal operational interfaces
  • Responsible for compliance with the business rules and processes that apply to the division.
  • Responsible for the adoption of CC best practice.

What you'll need

  • Strong attention to detail
  • Have good leadership skills
  • Flexible working approach
  • Resilience
  • Be able to motivate self and the team
  • Experience in building effective relationships and Team working
  • Excellent administration and communication skills, both written and Oral
  • A confident, professional, positive, and proactive approach
  • Ability to multi-task and prioritise workload
  • Customer care
  • Able to apply initiative and have integrity
  • Pro-active approach to self-development
  • ERP system knowledge an advantage

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Annette Marshall

Annette Marshall