Onsite Desktop Support Engineer - Preston

Computacenter (UK) Ltd • nationwide call

nationwide

220801-en_GB

Life on the team
We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Preston (onsite full time)

What you’ll do

  • Undertake incident and request tasks
  • Possess 2nd line responsibility for resolving incidents to SLA
  • Maintain a <2% incident per month target
  • Be responsible for the completion of assigned works within allocated timeframes
  • Undertake Project Tasks, supporting both internal and external Project Managers
  • Undertake Non-Standard Requests tasks to agreed timescales
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Install & configure software and hardware

What you’ll need

  • An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
  • Experience handling LTSC Channels and KIOSK is highly desirable
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
  • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
  • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
  • Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
  • Excellent customer interface and customer service skills
  • Some flexibility with working hours when needed
  • Full UK Driving License
  • SC Cleared or required to undertake SC Clearance

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Lauren Oakeby

Lauren Oakeby

 

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