3rd Line Analyst

Computacenter (UK) Ltd • Nottingham

Nottingham

209827-en_GB

Life on the team

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services.

We’re looking for a Security Cleared Third Line Analyst to join our friendly team, supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering business-as-usual and project services within a shared service delivery model. The successful candidate must be willing to undertake DV clearance.

The role will be based onsite at our Client in Derby.

What you'll do

The ideal candidate will have experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions independently. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks independently is essential. A willingness to learn new technologies and drive continuous improvement.

You will work closely with a supportive team to achieve common goals.

The key responsibilities of the role include:

  • Designing, developing, and deploying technologies on Windows Platforms
  • Offering solutions and workarounds to incidents/problems
  • Working to SLA’s and deadlines
  • Reviewing services and application delivery
  • Prioritising and managing several tasks simultaneously
  • Establishing a good working relationship with wider teams and customers alike
  • Keeping up to date with advancements in technology
  • Working with a variety of customers to gain a detailed understanding of their requirements
  • Providing Remote On-Call Out of Hours Support


What you'll need

The candidate should have experience in the following:

  • Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
  • DHCP
  • Microsoft Windows Server (2012, 2016 & 2019) – including server core
  • Windows 10
  • Core Windows infrastructure components (DHCP, Windows failover clustering, etc.)
  • Designing, developing, and deploying technologies on Windows Platforms
  • Azure AD technologies including Azure AD Connect, ADFS, Azure SSO and PIM
  • Understanding the interdependency between Active Directory and DNS
  • PKI and Certificate Management
  • Microsoft Identity Management (FIM/MIM)
  • Quest Tools (Active Roles, Change Auditor, Recovery Manager, InTrust, Password Manager)
  • Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS and DLP)
  • Scripting (PowerShell, VB, etc.)

Desirable:

  • Windows Server 2016 & 2019
  • Exposure to Citrix technologies
  • Exposure to Virtualisation technologies
  • Exposure to Messaging technologies.

Additional information

Country: UK
Location: Derby
Hours: 37.5 (7.5 per day between 7am and 7pm)

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Daniel West

Daniel West