Practice Manager (Services Estimation - Data Center Field Engineering)

Computacenter North America • nationwide call

nationwide

217716-en_US

About the role
The Practice Manager is responsible for owning the services costing and estimation process for Field Engineering engagements within Professional Services. This role ensures that services proposals accurately reflect the scope, effort, and resources required to successfully deliver infrastructure deployments and related field engineering services.

You would be working closely with Solutions, Sales, Customer Engineering, Project Engineering, and Field Engineering leadership to translate technical scopes of work into structured services estimates that support pricing, staffing plans, and delivery planning.

This role introduces a consistent estimation framework for Field Engineering services including site surveys, infrastructure deployments, migrations, dispatch support, and expert services. By centralizing estimation expertise, the organization improves forecasting accuracy, protects delivery margins, and enables Field Engineering leaders to focus on delivery execution rather than proposal development.

What you'll be doing

Services Costing and Estimation

Develop costing models that cover common Field Engineering activities including:
- Rack installation and rack-and-stack deployments
- Structured cabling and low voltage infrastructure installation
- Infrastructure migrations and relocations
- Site surveys and technical assessments
- Dispatch and IMAC support
- Field engineering expert services engagements
- Ensure estimates align with defined Field Engineering delivery models and staffing structures.

Proposal Support

Partner with Sales and Solutions teams during deal development to provide services estimates that support proposal creation and deal approvals.
Provide the services costing inputs used in:
- Services proposals
- Statements of work
- Pricing discussions
- Services scope documentation
Ensure that the services estimate accurately reflects the proposed deployment approach and technical scope.

Standardization of Estimation Practices

Develop and maintain standardized estimation frameworks across Field Engineering services.
Establish reusable estimation templates for common engagement types and maintain costing models that reflect standard delivery practices, labor assumptions, and partner involvement.
Ensure services estimates are produced consistently across opportunities.

Delivery Alignment

Work with Project Engineers and Field Engineering leadership to validate deployment assumptions used in services estimates.
Ensure estimates reflect realistic field conditions including installation complexity, staging requirements, and partner involvement.
Incorporate lessons learned from delivery execution into future services estimates.

Capacity and Demand Planning Support

Provide leadership with insight into expected Field Engineering demand based on estimated services activity.
Support resource planning by identifying projected demand across engagement types and helping leadership anticipate staffing needs.

Continuous Improvement

Review estimated effort against actual delivery effort and refine costing models over time.
Improve estimation accuracy through feedback from field execution and project delivery teams.
Identify opportunities to simplify estimation for repeatable services.
Embrace and support Computacenter’s mission and core values.

What you have

7+ years experience in infrastructure deployment, professional services delivery, or services estimation
Strong understanding of Field Engineering deployments including rack installation, equipment installation, and structured cabling
Legally eligible to work in the United States
Experience translating technical designs into delivery effort and services estimates
Experience supporting services proposals or statements of work
Strong collaboration skills across engineering, sales, and delivery organizations
Experience in professional services infrastructure delivery organizations
Experience with structured cabling or low voltage deployment environments
Experience developing costing models or estimation frameworks for services delivery
Exposure to large-scale infrastructure or data center deployments

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Working with the best

Our project managers come together to form part of our extensively trained and highly skilled, highly regarded Professional Services community. As well as sharing a passion to deliver high quality, efficient, and predictable outcomes for our customers, you’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Sharing knowledge

We organize several events and initiatives which bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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