Operations Team Manager

Computacenter North America • Tuscaloosa

Tuscaloosa

210904-en_US

About the role

As the Team Manager you are to ensure the team meets SLA performance targets and drives glide paths towards KPIs. Ability to solve problems elegantly and enable other team members to do the same.

What you’ll be doing

IT Operations Management:

Supervise daily IT support for automotive factory operations.
Manage a 25-member team on a 24/7 production schedule, including shift planning.
Handle incident escalations and maintain IT asset documentation.
Create, update, and enforce work instructions and workflows.

Project Leadership:

Monitor and support team delivery of IT IMAC/projects (e.g., iOS, firmware, hardware updates).
Coordinate new hardware installations with cross-functional teams.
Ensure all projects are completed on time and cost-effectively.

Team Leadership:

Manage and mentor IT technicians and engineers.
Develop training programs to keep staff.
Hosting 1:1 meetings on a regular schedule. (ability to manage a schedule and priorities that ensure meeting occur as scheduled is a high value skill)
Hosting monthly group meetings to keep team informed. (ability to manage a schedule and priorities that ensure meeting occur as scheduled is a high value skill)
Elevated listening skills.
Entrepreneur mindset relative to long term success.
Able to maintain a calm Tone regardless of the situation or environment. (High value skill)

Vendor and Stakeholder Management:

Work with external vendors for procurement and support.
Serve as a liaison between factory operations, corporate IT, and customers.

Monitoring and Reporting:

Track SLA/KPI performance.
Track documentation accuracies in Asset Management Tool.
Provide regular reports to FLS and Delivery management on operations and project progress.

What you have

Knowledge of factory automation technologies (e.g., PLCs, SCADA, robotics).
Experience with industrial network protocols (e.g., Profinet, Modbus, Ethernet/IP).
Proficient in ITIL framework and time management.
Excellent problem-solving, organizational, and communication skills.
Proven ability to prioritize tasks, build trust with team members, and develop high-performing teams.
You must be authorized to work in the United States.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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