Installation Technician

Computacenter North America • Markham

Markham

213546-en_US

About the role
As an Installation Technician, you will uphold extraordinary standards of service for operations. Your responsibilities will encompass inventory management, maintenance, troubleshooting, and repair of essential hardware. Serving as the first point of contact, you will communicate with end-users to provide important updates and ensure compliance with the company’s standards and security policies. Additionally, you will design and edit technical user documentation, including specifications, integrations, and instructional materials. Collaborating with technology teams, you will identify gaps in our hardware and service levels, seeking opportunities to eliminate inefficiencies and non-value-added tasks.

What you’ll be doing

Manage shipping and receiving of hardware, ensuring proper handling and documentation.
Monitor tracking information and status updates for incoming and outgoing shipments.
Assist with vendor coordination for domestic and international shipments, including collecting required customs paperwork.
Track and maintain accurate inventory records for devices across global locations.
Maintain a clean, neat, and safe work area.
Perform routine inventory checks and update asset tracking systems accordingly.
Collaborate and communicate with IT and others involved in the shipment and receipt of products.
Support local and remote deployment of IT equipment, including preparing devices for delivery or setup.
Work with onboarding and offboarding teams to ensure devices are available, shipped, or returned as needed.
Follow secure wiping procedures for reusable devices to ensure data is safely removed before reuse or return.
Prepare devices for return, resale, or recycling as part of the buyback and decommissioning process.

What you have

Minimum of 2 years of work experience
Excellent proficiency in English, both written and verbal
Resilience and flexibility
Fundamental knowledge of Windows and OSX security
Experience with ticket-tracking software
Familiarity with a broad spectrum of development collaboration tools, including Active Directory, Duo, Yubikey, Google Apps/Suite, and SSO
Knowledge of logistics best processes
Ability to lift 50+ lbs
Knowledge of current and classic video game consoles

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and Long Service Award schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. You’ll also have access to our financial advisors who can help you with your retirement planning needs.

Flexible benefits

We offer a wide range of benefit offerings that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. On our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance for yourself, your spouse, and your family; critical illness; accident; and hospital indemnity coverage options.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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