Field Engineering Manager - Data Center

Computacenter North America • Chicago, Dallas, Irvine, New York, Norcross, San Francisco

Chicago, Dallas, Irvine, New York, Norcross, San Francisco
219697-en_US

About the role

We are seeking a Field Engineering Practice Manager to lead our Data Center technical leadership organization. This role directly manages Project Engineers (PE) and Implementation Specialists (IS) and is accountable for the people, capability, standards, capacity, quality, and readiness required to support Data Center infrastructure deployments across North America.
The Practice Manager builds a scalable capability by developing senior technical leaders, establishing consistent execution standards, understanding future demand, and ensuring complex work is supported by the right technical authority and onsite leadership. Project Engineers retain technical authority for their assigned projects, while Implementation Specialists lead onsite execution.

15% - 20% travel as needed.

Annual compensation: $130K - $170K USD


What you’ll be doing

  • Lead, coach, develop, and hold accountable the Project Engineers and Implementation Specialists assigned to the Data Center practice.
  • Set clear expectations for technical leadership, execution quality, utilization, communication, behavior, and employee development.
  • Maintain a current view of PE and IS skills, experience, certifications, readiness, location, availability, and development needs.
  • Create training, mentoring, succession, and career-development plans that build leadership depth and reduce dependency on individual experts.
  • Work with Resource Management and delivery leaders to align qualified PEs and ISs to projects based on complexity, technical risk, geography, and customer requirements.
  • Forecast capability and capacity gaps and recommend hiring, contractor, cross-training, partner, or investment actions.
  • Establish and maintain repeatable Data Center field execution standards, work methods, technical checkpoints, documentation requirements, and acceptance expectations.
  • Monitor technical escalations, repeat defects, rework, partner performance, and customer feedback and drive practice-level corrective action.
  • Support the technical evaluation, onboarding, enablement, and performance review of Data Center delivery partners.
    Partner with Project Management, Solutions, Sales, Estimating, Resource Management, Finance, Partner Management, and Field Engineering leadership.
  • Support major opportunities and programs by validating that the proposed technical leadership and workforce model is practical and executable.
  • Monitor utilization, productivity, cost, labor mix, workforce risk, and other practice performance indicators.


What you have

  • Strong understanding of rack installation, land and level, rack build, rack-and-stack, integration, and cable-management systems.
  • Knowledge of copper and fiber installation, routing, dressing, patching, termination, testing, labeling, documentation, and acceptance requirements.
  • Experience with server, network, storage, power-distribution, or other infrastructure installation within approved scope.
  • Understanding of site surveys, readiness reviews, commissioning, migration, cutover, technical closeout, and quality evidence.
  • Experience working in high-density, active, construction, commissioning, colocation, mission-critical, or hyperscale Data Center environments.
  • Strong safety and operational discipline related to access control, contamination control, raised floors, overhead work, material handling, and customer-specific site requirements.
  • At least 8 years of field engineering, Data Center infrastructure delivery, technical services, or related experience.
  • At least 3 years of direct people leadership, performance management, and employee development experience.
  • Demonstrated experience leading or developing Project Engineers, technical authorities, onsite leaders, or comparable senior technical roles.
  • Strong technical credibility in Data Center infrastructure deployment and partner-led field execution.
  • Experience with workforce planning, utilization, technical standards, quality improvement, and contractor or partner delivery.
  • Ability to make clear readiness decisions and challenge staffing or delivery models that create unacceptable execution risk.
  • Strong communication, financial judgment, operational discipline, and cross-functional leadership skills.
  • Legal authorization to work in the United States.


Bonus points

  • Ten to twelve or more years of progressive Data Center field engineering or infrastructure-delivery experience.
  • Experience supporting complex, high-volume, multi-site, colocation, mission-critical, or hyperscale programs.
  • Experience developing technical proficiency frameworks, qualification criteria, standard work methods, training programs, or succession plans.
  • Experience evaluating and developing national, regional, specialty, or union-capable delivery partners.
  • Relevant BICSI, fiber, copper, manufacturer, OSHA, safety, project-delivery, or Data Center credentials.
  • Bachelor's degree or equivalent technical, trade, military, operational, and leadership experience.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Working with the best

Our project managers come together to form part of our extensively trained and highly skilled, highly regarded Professional Services community. As well as sharing a passion to deliver high quality, efficient, and predictable outcomes for our customers, you’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Sharing knowledge

We organize several events and initiatives which bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

We’re aware that fraudsters are using imposter websites, email addresses, and text messages to advertise fake job opportunities. Computacenter only advertises roles on this website, LinkedIn and our own social media accounts, and via carefully selected reputable third parties. We never interview or make offers of employment using instant messages or ask for money. Please remember to be vigilant. If you’ve received something and you want to make sure it’s genuine, please contact us.

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