Technical Analyst

Life on the team

As a Technical Analyst, you contribute to the design, implementation, and support of technical solutions for customers. You perform a wide range of complex technical activities, guide less experienced colleagues, and ensure that services are delivered in line with company standards, customer expectations, and contractual requirements.

What You Will Do

• Perform complex technical tasks, remotely or on-site, to meet customer and business requirements

• Assist in the monitoring of network performance and reliability, identifying and resolving connectivity issues

• Support the configuration and maintenance of network devices including routers, switches, and firewalls

• Participate in troubleshooting network-related problems, documenting issues, and implementing solutions

• Coordinate teams delivering basic work packages, ensuring alignment with company processes

• Analyse, document, and report completed work to ensure compliance with internal and customer procedures

• Ensure operational documentation is accurate, up to date, and aligned with contractual obligations

• Develop best-practice guidelines to ensure consistent technical and procedural compliance

• Collaborate with senior engineers on network upgrades and installations, learning best practices in network design

• Provide specialist guidance to junior colleagues to maintain a consistent technical approach

• Escalate issues using defined processes to ensure customer needs are met

• Communicate effectively on complex technical matters to prevent or resolve escalations

• Evaluate escalations and resolve them appropriately

• Deliver consistent, high-quality service to internal and external customers

• Adapt quickly to dynamic team environments to ensure continuous contribution

• Identify personal development needs and pursue relevant learning opportunities

• Act as a role model in both technical expertise and professional behaviour

• Comply with all Computacenter Information Security Policies and report security risks or incidents

What You Will Need

• 4+ years’ experience administering, installing, configuring, and testing networking solutions

• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs

• Familiarity with network monitoring tools and software

• Experience with Cisco networking gear or equivalent

• Exposure to network security practices and principles

• Understanding of network topology and design principles

• ITIL Foundation Certification required; relevant technical certifications preferred

• Strong analytical and systematic problem-solving skills

• Organised and methodical approach to work

• Able to engage and influence stakeholders at all levels, internally and externally

• Proven ability to work under pressure and meet tight deadlines

• Routine administrative skills; strong interpersonal, literacy, and numeracy skills

• Proactive in personal development and professional growth

• Awareness of health and safety requirements; works with discretion and sound judgment

• Fluent in Dutch and English

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter:

• An attractive salary package and benefits

• A flexible work environment and hybrid way of working where possible.

• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc

• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – winning together

• The opportunity to work for a company where people matter

We look forward to receiving your application via nl.hr@computacenter.com