Join Our Team as a Resource Manager — Lead, Inspire, and Drive Excellence
Are you a dynamic leader with a passion for developing people and optimizing performance? As our next Resource Manager, you’ll take charge of a talented team of up to 30 technicians, guiding them toward success through exceptional leadership, coaching, and mentorship. You’ll cultivate a culture of collaboration, accountability, and continuous improvement — ensuring every team member is empowered to perform at their best.
In this pivotal role, you’ll oversee the consistent application of engineering processes and best practices, proactively identify and bridge skills gaps, and ensure the team is fully equipped to deliver professional services at the highest standard. With a strong customer-first mindset, you’ll champion service excellence and uphold our commitment to delivering outstanding results that exceed client expectations.
What You Will Do
Operational & People Management (60%)
Effectively manage the team of technicians - including all aspects of performance management
Conduct regular and planned communication and/or site visits taking effective and timely action on any issues raised.
Effectively escalates issues and opportunities to line manager.
Taking ownership of queries and managing through to a prompt resolution
Ensure all SLAs are met each month.
Produce and manage training and development plans in line with corporate objectives.
Ensure all systems and processes (i.e. timesheets, absence, etc.) are conducted in an appropriate and timely manner by engineers, in line with corporate goals.
Involvement in recruitment and induction of engineers using the approved HR recruitment methodology and preferred suppliers list.
Co-ordinate and run appraisal reviews and general processes and procedures as required by the role.
Authorisation of travel and expenses, with effective cost control
Compliance with corporate and divisional H&S and HR policies
Recognise and reward exceptional performance via the bravo tool.
Leadership (30%)
Lead, motivate and inspire the team.
Always function as a role model through personal conduct and contribution
Create a team environment where open and honest feedback is actively encouraged.
Build an effective and cohesive team where everyone feels valued.
Set clear objectives for the team members and to the team.
Provide clear and unambiguous communication.
Gaining credibility and adding value from providing appropriate support
Customer Satisfaction (10%)
Ensure that the team is focused on delivering excellent results with regards to customer excellence
Support the achievement of Customer Satisfaction levels in line with corporate goals.
Review and management of customer feedback
Management of local relationships
