Computacenter Netherlands • Amstelveen
Amstelveen
Have you caught the IT vibe yet? Are you passionate about technology and do you like helping people?
The IT Support Engineer is responsible for independently resolving pre-qualified incidents and delivering specified IMAC (Install, Move, Add, Change) services. The role includes providing second-line technical support, both remotely and onsite, while ensuring services are delivered within agreed service levels and maintaining high customer satisfaction.
What you’ll Do
Technical Responsibilities (80%)
Provide telephone-based and onsite second-line technical support.
Visit customer support locations as required.
Process assigned work orders (incidents and IMAC services) in line with defined service levels.
Identify, analyze, and resolve technical incidents and IMAC requests; escalate complex issues to downstream support teams where necessary.
Deliver end-user briefings and guidance following service completion.
Administrative Responsibilities (10%)
Acquire and maintain knowledge of the agreed scope of services.
Document completed incidents and IMAC services, including any additional services, using the designated ticketing system.
Ensure administrative closure of work orders in accordance with service level agreements.
Report deviations from agreed services to internal stakeholders.
Maintain accurate asset data.
Accept and qualify incidents appropriately.
Return work equipment and spare parts within the specified service level.
Customer & Team Responsibilities (10%)
Support and coordinate small support teams and liaise with junior technicians.
Foster a positive, professional customer relationship and team environment.
Identify customer requirements and challenges and communicate them to relevant internal stakeholders.
What you’ll Need
Required Skills & Experience
Technical vocational training or equivalent practical experience with 2+ years in IT support.
Advanced knowledge of at least one client operating system.
Basic knowledge of Microsoft server operating systems and LAN/WAN.
Strong problem-solving, communication, and customer service skills.
Ability to work under pressure in a fast-paced support environment.
Very good command of the national language; basic English.
Valid driving licence.
Desirable
ITIL knowledge
Hardware manufacturer certifications
CompTIA A+ certification
If you would like to join the Computacenter Netherlands family, we look forward to receiving your application by email to payal.soni@computacenter.com
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Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!
Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers worldwide come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.
We organise several events and initiatives, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.
Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.
Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.
We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, LinkedIn Learning, and much more.
Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? It's all possible with our voluntary flexible benefits platform, 'FiscFree’.
We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.
At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.
As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.
The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.
