Senior Technical Analyst

Computacenter Ltd • Bangalore, Bangalore Bengaluru

Bangalore, Bangalore Bengaluru

210155-en_GB

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What you’ll do

Perform a range of technical work activities remotely to meet business and customer requirements
Escalate issues in line with company processes to ensure customer demands are met
Able to communicate on issues to meet business and customer requirements to avoid escalations
Provide customer service to internal and external customers to ensure consistent experience
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
Ensure Department/Contract meets SLA performance targets
Maintain and improve customer satisfaction levels
Understand and adhere to policies and procedures
Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you’ll need

6+ years’ experience in managing, maintaining and troubleshooting large enterprise environments.
Good knowledge on ITIL framework
Experience in WSUS, MDT, SCCM CB / 2012 and Microsoft Intune (AutoPilot)
Operating Systems Concepts - Active Directory, Security, OS Internals
Experience in SCCM CO Management & CMG (Cloud Management Gateway)
SCCM experience in server work, installing server OS patches and/or other configuration changes as needed.
Experience in SQL Queries.
Exchange, Mobile device configuration and app deployment & build management
Cloud products like Azure, Office 365
Mobile device management tools and programming knowledge (preferable Powershell or Python)
Mobile Device Management product / Mobile Application Management product expérience
Must have experience in performing RCA, reporting after resolutions
Experience/Knowledge in Ivanti is an added advantage. Or experience in other 3rd party patching toolsets required.
Must have excellent debugging and problem analysis skills.
Analytical abilities, Strong Technical Skills, Good communication skills.
Perform other duties and/or special projects as assigned.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! Awards, quarterly and annual awards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Get more insights

A place where people matter- A day in the office!

Hear from Subodh, Senior Software Engineer, who shares with us his current learning journey, his plans to reach his goals, and how he feels about working at Computacenter India.

Why join our team in India