Senior Technical Analyst - Teams UCC Specialist L3

Computacenter Ltd • nationwide call

nationwide

211015-en_GB

Life on the team

Designs, installs, and maintains the organization’s collaboration and communication (voice/video/IMP) infrastructure. Configures, implementation and services the entire voice communication environment, including call control or routing platforms, messaging systems, embedded reporting solutions and telepresence or web conferencing technologies.

As a Microsoft Teams Voice Solution Specialist, you will play a critical role in designing, implementing, and managing voice communication solutions using Microsoft Teams. You will leverage your expertise in unified communications and collaboration to ensure seamless and efficient voice communication within the organization. Your responsibilities will include deploying, configuring, and optimizing Microsoft Teams Voice features, integrating them with existing systems, and providing technical support to ensure a reliable and effective voice communication environment.

What You’ll do

Voice Solution Design: Collaborate with stakeholders to gather requirements and design voice communication solutions using Microsoft Teams, considering business needs, scalability, security, and best practices.
Deployment and Configuration: Lead the deployment and configuration of Microsoft Teams Voice components, including Operator Connect, direct routing, calling plans, voice policies, and auto-attendants, to enable high-quality voice calls.
Integration: Integrate Microsoft Teams Voice with existing telephony systems, ensuring seamless interoperability and minimal disruption to ongoing operations.
Quality and Performance Optimization: Monitor, analyze, and optimize voice call quality and performance by identifying and addressing network, hardware, and software issues.
Security and Compliance: Implement security measures and compliance policies to protect voice communication data and ensure adherence to regulatory requirements.
Technical Support: Provide advanced technical support and troubleshooting for voice communication issues, working closely with internal teams and vendors to resolve incidents promptly.
User Training and Adoption: Develop training materials and conduct training sessions for end-users to promote adoption and effective use of Microsoft Teams Voice features.
Documentation: Maintain accurate documentation of voice solution configurations, processes, and troubleshooting procedures.
Vendor Management: Collaborate with third-party vendors and service providers to ensure the successful implementation and ongoing support of voice solutions.
Stay Current: Keep abreast of the latest updates, features, and best practices related to Microsoft Teams Voice and unified communications technologies.
Device Management: Device provisioning such as Poly X Series, CCX Serires, Trio Series, etc.,
Session Board Control: Maintenance of SBC such as AudioCodes SBC IP to IP routing, Sip Signalling, Certificate renewal, Configure the Dial Plans, Switch Over, High availability etc.,
Analog Gateways: Maintenance of Gateway for Analog Phones such as Trunk Groups, Register/Unregister FXL channel.

What You’ll Need

Experience: Minimum of 6+ years in managing, maintaining, and troubleshooting large enterprise environments, especially Microsoft Teams voice with operator connect, Calling Plan, Direct Routing

Overview of Teams meetings and events, Teams Phone, auto attendants and call queues, Teams clients, Microsoft Teams Rooms and phones, Microsoft 365 Copilot in Teams calling, meetings, and devices

Determine license requirements for Microsoft Teams Rooms and shared devices, Understand differences between Microsoft Teams Rooms on Android and Windows, Microsoft Teams Rooms on Surface Hub 2S, Teams Room accessories, components, and peripherals, Teams Rooms management options.
Deploy Teams Phone, Teams Phone PSTN connectivity, Teams Phone devices, Teams Phone features, voicemail
Understand Teams network requirements, specifications, network for media optimization, validate VPN split tunnelling, Configure media bit rate for Teams, QoS.
Configure emergency calling for Teams Calling Plans, Manage and configure Microsoft PSTN numbers, Configure Operator Connect and Teams Phone Mobile, Teams Phone policies, Create and manage Teams policies
Optional : Direct Routing call flows, Implement SIP trunking with Direct Routing, Configure Emergency Calling for Direct Routing, Extend Teams Direct Routing infrastructure, Deploy and maintain a survivable branch appliance

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! Awards, quarterly and annual awards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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A place where people matter- A day in the office!

Hear from Subodh, Senior Software Engineer, who shares with us his current learning journey, his plans to reach his goals, and how he feels about working at Computacenter India.

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