Manager Delivery - Quality Management

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212926-en_GB

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do:

Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.
Be the single focal point of contact on the end-to-end quality management umbrella for both the internal and external customers.
Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).
Fluent in implementing improvements with sustainable solutions - Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.
Have the hat of Change Enabler by working across Operational Excellence functions in identification and adoption of relevant organisational changes comply to the agreed quality standards and ensure the overall adoption.
Closely work with the Quality head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.
Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.
Ensure to define / drive the operational knowledge management and identify the opportunities towards optimization or possible automation cases.
Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.
Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.
Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders.
Shall manage the operational reporting for the program that includes dashboards and insights and introduce and manage the right meaningful Measures that Matters for the business.
Possess data driven mindset, good knowledge in the advanced excel, scripting to ensure the data analysis are conducted effectively.
Should have managed quality management teams directly in the past stints with effective people management skills with a top-notch stakeholder management.

What You’ll Need:

12 -15+ years on core quality assurance background expertise in large infrastructure projects.
Strong knowledge on ITIL framework (ITIL Expert)
Prior working expertise in improvement initiatives (Certified LSS GB / BB)
Preferred to have certifications / expertise in ISO 20000 / 270001 standards/ IQA.
Preferred to have strong expertise around Power BI and other Business Intelligence (BI) tools
Strong analytical abilities, data driven capabilities (preferably with Minitab).
Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
Adaptability & Ownership: Flexible, quick to adapt to changes in the business and eager to take on additional duties and special projects as required.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.