HR Analyst - HR Operations

This team is dedicated to delivering exceptional HR services, ensuring a seamless employee experience from Onboarding to offboarding. We foster a culture of open communication, innovation, and continuous improvement, where each team member plays a vital role in shaping the success of our HR function. Together, we strive to uphold the highest standards of service delivery, compliance, and ethical conduct.

What you’ll do

As a team member of HR operations, you will play a crucial role in delivering efficient and effective HR services to our employees while ensuring compliance with company policies and regulations.

• Service Desk Support: Serve as the first point of contact for HR-related inquiries from employees, providing timely and accurate information. Respond to employee inquiries via email, phone, or in-person, addressing issues related to benefits, policies, procedures, and HR programs from Genesys and ServiceNow platform.

• Employee Data Management: Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System). Process employee data changes, including new hires, terminations, promotions, and transfers.

• Onboarding and Offboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. Manage offboarding processes, including the retrieval of company property and exit documentation.
• Benefits Administration: Assist employees with benefits enrolment, changes, and inquiries. Collaborate with benefits providers to resolve issues and ensure accurate administration of employee benefits.
• Policy and Procedure Adherence: Support the implementation and communication of HR policies and procedures. Educate employees on HR-related policies and ensure adherence to company guidelines.
• Reporting and Analysis: Generate HR reports as needed, providing insights into key HR metrics and trends. Assist in analysing data to identify areas for improvement and recommend solutions.
• Compliance: Ensure compliance with local labour laws and regulations in HR processes and documentation. Stay informed about changes in labour laws and HR best practices.
• Employee Relations: Collaborate with HR Business Partners to address employee relations matters and escalate issues as needed. Maintain confidentiality and handle sensitive employee information with discretion.

What you’ll need

• 3 to 7 years of experience in HR Operations and service desk support.
• Proficiency in HRIS software and Microsoft Office Suite.
• Strong understanding of HR policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.