Spanish speaking Second Line Analyst

Computacenter Hungary Ltd. • Budapest

Budapest

214597-en_GB

Life on the team…

Resolve complex problems and assignments
Perform a complex range of technical work activities remotely
Provide technical assistance to First Line Analysts
Collaborate with resolver teams and participate on client meetings
Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high-quality service.
Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
Update and create technical knowledge base documents and identify knowledge gaps.
Conduct technical team meetings effectively
Support operational and project success by handling incoming customer contacts if required
Proactively collaborate and work together with Senior Team members managing additional projects
Contribute to the development of technical procedures and standards
Acts as a role model for colleagues providing guidance around technical and behavioural competencies
Identify own development needs in line with business objectives.

You are ideal candidate if:

You have advanced knowledge of Spanish and English language
You have 1-3 years of experience in relevant IT Service Desk environment
You have thorough understanding of MS Office, Windows, G-suit, active directory and VPN
You gained solid knowledge of ticketing tool – Service Now
Your communication skills are excellent & as an advantage you might have good presentation skills already
You have analytical and systematic approach
And you are a great team player.

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.