Senior Operational Excellence Specialist

Computacenter Hungary Ltd. • Budapest

Budapest

212099-en_GB

Life on the team...

You will work across Group Managed Services to drive changes to reduce our cost to serve and improve customer experience applying the operational excellence framework.

You will also support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework.

Delivering against in-life commitments

Driving and tracking the delivery of in life contractual commitments
Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with Operations and Deliver Leadership
Providing support for the adoption of technologies and channel shift activities
Benefit realisation tracking and delivery
Associated reporting and governance updates

Identifying, driving & delivering automation opportunities

Identifying and creating pipeline of opportunities leveraging our Triple A approach
Quantification and validation of opportunities
Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
Oversight of the E2E process
Benefit realisation tracking and delivery
Associated reporting and governance updates

Experience Management

Implement experience measurements
Bring experience data together to drive continual improvement
Improve outcomes and journeys for end users and customers
Benefit realisation tracking and delivery
Associated reporting and governance updates

Service Model Review

Governance of Operational adherence to agreed/defined Service Model
Identification and escalation of non-standard roles within Operational Delivery
Benefit realisation tracking and delivery
Associated reporting and governance updates

Matrix Management

Validation of continual service optimisations identified and presented
Governance and tracking of all matrix managed roles’ adherence to agreed milestones
Point of escalation for them

Ad Hoc Business Request

Provide support for Ad hoc business requests; such as but not limited too project support, presales and business case justification

You are the ideal candidate if...

You have experience In Managed Services Organization
You have analytical abilities
You have excellent problem solving skills
You have strategic and out of box thinking
You have effective & Excellent Communication skills (Verbal & Written)
You have proven Influencing & Negotiation skills
You are proactive and solution oriented
You have strong stake holder management skills and a collaborative approach to engagement.
You have leadership experience
You have experience in a matrix management (of global and virtual team)
You have continual improvement approach (Lean Six Sigma or Other Methodologies)

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.