Senior IT Support Engineer

Computacenter (BE) Ltd • Zaventem

Zaventem

211906-en_GB

Life on the team

For our client located in Diest we're looking for an experienced IT Support Engineer, who's willing to work in shifts and who's able to handle and resolve level 1 & 2 issues.

At the client, you will have a good desktop support experience in a corporate support desk and production environment.

What you'll do

Take ownership of tickets assigned via ITSM (ServiceNow)
Ensure that tickets get resolved within the respective service level agreements
Managing incident (Hardware, Software)
Managing request (Hardware, Software, Access management)
Diagnose and try to resolve issue remotely
Determine the required team to resolve out of scope issues
(On-site maintenance, specialized technician, ...)
Be able to support:
- Windows 10 devices (laptop, tablet, Desktop)
- Windows 11 devices (laptop, tablet, Desktop)
- Android and Windows warehouse scanners
- Hardware peripherals (e.g. Label printers, hand scanners...)
- Out of the box and custom software
Build devices with a TME Image
Execute orders and follow up service and repairs with external suppliers
Identify possible risks or problems and escalate to relevant manager

What you'll need

Minimum of 2 years’ experience in On-site support
Excellent oral and written communication skills in Dutch and English
Availability to work in shifts. The current team is rotating between following 2 shifts:
- 06h-14h
- 14h-22h
Flexibility to occasionally work on public holidays
Work on site at the client in Diest
Soft Skills:
- Customer oriented
- Team player mentality and collaborative mindset
- Pro-active
- Continual Service Improvement

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers worldwide come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience.

Sharing knowledge

We organise several events and initiatives, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Get more insights

Get more insights!

Get to know Emilia, our IT Support Engineer, and why she joined Computacenter.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Partners

Your working environment

Sounds interesting?

Apply now