Senior IT Support Engineer (Aartselaar)

Computacenter (BE) Ltd • Zaventem

Zaventem
218693-en_GB

Life on the team

Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).

What you’ll do

  • Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
  • Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
  • Manage and coordinate vendor support for server and hardware issues
  • Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
  • Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
  • Maintain spares inventory to meet agreed service levels
  • Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
  • Analyse incident trends and proactively recommend improvements
  • Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
  • Maintain and update process documentation and procedures
  • Drive continuous service improvement initiatives

What you’ll need

  • Proven experience in IT support (L2) in a corporate or enterprise environment
  • Strong expertise in:
    • Windows 10/11 troubleshooting & configuration
    • Microsoft 365 and enterprise applications
    • Hardware diagnostics (laptops, desktops, printers, peripherals)
    • Mobile Device Management (MDM)
    • Network troubleshooting (LAN/Wi-Fi connectivity)
    • Audio-visual / meeting room technologies
  • Experience with ticketing systems and SLA-driven environments
  • Familiar with ITIL-based support processes
  • Excellent customer-facing and communication skills
  • Strong ownership mindset and accountability
  • Highly organized with the ability to manage priorities independently
  • Problem-solver with a proactive and solution-oriented approach
  • Adaptable to change and able to work in a dynamic, international environment
  • Fluent in Dutch and English

What we Offer

  • Work in a customer-facing, high-impact environment
  • Be part of a collaborative international IT team
  • Opportunity to drive service improvements and innovation
  • Exposure to modern workplace technologies

Meet your recruiter
Payal Soni

Payal Soni

 

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers worldwide come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience.

Sharing knowledge

We organise several events and initiatives, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

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Get more insights!

Get to know Emilia, our IT Support Engineer, and why she joined Computacenter.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Our Partners

Your working environment

Sounds interesting?

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