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Life on the team
Are you looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's international strategic customers? Ensuring that we achieve contracted levels of service performance (SLA, KPI) at the agreed cost, while continually improving the service?
Do you enjoy working pro-actively in a no-nonsense environment - together with an international team ?
If so, then we would like to discuss your next career move !
What You'll Do
As an Operations Manager you'll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.
You'll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.
This includes being accountable for:
- the day-to-day activities at the customer site and the management of internal service providers to deliver service
- management of third parties & sub-contractors to deliver service
- development of continuous service improvement initiatives
- designing and implementing new operational processes, KPIs and reporting
- playing an instrumental role in providing expertise on operational solutions
- ensuring timely and high-quality delivery
- working as a team player and focusing on the well-being of the entire team
- performance management & recruitment of your team(s)
You provide guidance to your team members (nationally and internationally) to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
As an Operations Manager, you will play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.
In this role you’ll be travelling about once in a month to different customer locations within the EMEA region.
What You'll Need
This position requires 4-5 years of relevant experience in day-to-day IT environment focused on operations, continuous improvement & transformation. This technical knowledge is combined with solid leadership skills & a customer-oriented approach.
Our client is based in Brussels and requires an onsite presence.
Here are some skills which will make you stand out:
- strong stakeholder management skills and experience in leading teams
- excellent project management, presentation, and communication skills
- good knowledge of MS Office is required (Excel, PowerPoint)
- strong analytical approach - being pragmatic, resilient and innovative in problem-solving and issue resolution
- relevant professional qualification & working knowledge of IT functional systems
- good ITIL knowledge, certification is a plus
- experience with CRM tools (ex. ServiceNow)
You'll need to be able to express yourself fluently in English and have good Dutch and/or French skills.
Besides good communication skills, you'll bring an authentic approach and humble mindset, being respectful and open to all cultures and backgrounds.
