IT Support Engineer

Computacenter (BE) Ltd • Zaventem

Zaventem

211958-en_GB

Life on the team

We're looking for an on-site IT technician for the local IT support of our client in Braine-l'Alleud with 2 to 5 years of experience in a similar position.

What You'll Do

Providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

Onsite Support (troubleshoot + installation of material)
IT Minute Support (Tech Bar)
Meeting Room Support
Preparing Workstations for newcomers
Mobile device support (Configuration and delivery)
Maintain and update of Documentation.
Following up Leaver Processes and Hardware return of Leavers/End Of life
Queue incident, Task and Request Management
Asset management
Local Stock Management
End Of Lease management
Presentation for new joiners and once a month remotely to all client users
1st Line Network Troubleshooting (patching, switch checking,) + meeting with Network team based in other country

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

Very good communication skills, both verbal and written in English and French.
Previous knowledge of Microsoft Applications
Previous experience of supporting Mobile devices and hand-held devices
Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
Previous experience working in a corporate IT environment is an asset
Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers (VIP Support is a plus)
Excellent time management and organisational skills
Willing to take initiative and be hands-on
Very good work ethic (attitude, punctuality,)

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers worldwide come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience.

Sharing knowledge

We organise several events and initiatives, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Get more insights

Get more insights!

Get to know Emilia, our IT Support Engineer, and why she joined Computacenter.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Partners

Your working environment

Sounds interesting?

Apply now