IT Onsite Service Desk Engineer Leuven/ Merksem

Computacenter (BE) Ltd • Zaventem



Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move!

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in Leuven or Merksem

What you'll do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

  • You will be answering incoming calls from customers with technical and substantive questions
  • You will be logging incident calls and handling incidents and service requests
  • You will carry out extensive troubleshooting and problem solving
  • You will be guiding new customers in configuring and starting up applications

Technical skills:

  • Knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)
  • Good knowledge of Desktop and Laptop hardware environments
  • Good knowledge of Active Directory (Azure AD, Endpoint / Intune)
  • MDM
  • A broad knowledge of different technologies:
    • Printers and network printing
    • Citrix environment and applications
    • Smartphone and tablets
    • Knowledge of Google apps is a benefit
    • Having worked in an ITIL environment is a benefit
    • Experience with remote user assistance

What you'll need

  • Fluent communication skills in Dutch, French and English
  • Experience in a Service Desk or support environment role
  • Good knowledge of the most used IT tools
  • Customer focus and understanding customer needs
  • Team player, easily uniting with the team members and working with stakeholders
  • Resilient person who can cope with a very fast-moving landscape
  • Share knowledge with colleagues through documentation
  • Have a valid driver's license B

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers worldwide come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience.

Sharing knowledge

We organise several events and initiatives, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Get more insights

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Get more insights!

Get to know Emilia, our IT Support Engineer, and why she joined Computacenter.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Our Partners

Your working environment

Meet your recruiter
Kirsten Pierlé

Kirsten Pierlé

Recruiting Computacenter Belgium

Sounds interesting?

Apply now