IT Onsite Service Desk Engineer Leuven/ Merksem

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move!

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in Leuven or Merksem

What you'll do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

• You will be answering incoming calls from customers with technical and substantive questions
• You will be logging incident calls and handling incidents and service requests
• You will carry out extensive troubleshooting and problem solving
• You will be guiding new customers in configuring and starting up applications

Technical skills:

• Knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)
• Good knowledge of Desktop and Laptop hardware environments
• Good knowledge of Active Directory (Azure AD, Endpoint / Intune)
• MDM
• A broad knowledge of different technologies:
  • Printers and network printing
  • Citrix environment and applications
  • Smartphone and tablets
  • Knowledge of Google apps is a benefit
  • Having worked in an ITIL environment is a benefit
  • Experience with remote user assistance

What you'll need

• Fluent communication skills in Dutch, French and English
• Experience in a Service Desk or support environment role
• Good knowledge of the most used IT tools
• Customer focus and understanding customer needs
• Team player, easily uniting with the team members and working with stakeholders
• Resilient person who can cope with a very fast-moving landscape
• Share knowledge with colleagues through documentation
• Have a valid driver's license B