Test Manager

What you’ll do

Financial, Timeline and Effort Control (10%)

• Ensure the estimated effort for test resources is as precise as possible and includes all test deliverables
• Ensure each test deliverable meets the agreed quality standards, timeline, and effort
• If deliverables fall behind schedule and require additional effort, ensure an RFC/additional budget is agreed with the PM and Portfolio Manager

Test Planning (30%)

• Provide effort and cost estimation, the test schedule, and resource needs (e.g. broader business teams)
• Produce the Test Plan including the approach (functional and non-functional), environment requirements, data requirements, test users access requirements, entry/exit criteria, communicate the test plan and test schedule to all parties involved
• Take accountability for reviewing requirements and creating test cases
• Take accountability for producing regular progress reports as to the state of test readiness

Test Execution (50%)

• Hold regular meetings to review test progress and triage defects
• Coordinate testers effectively to achieve daily execution targets
• Collaborate with cross-functional teams to ensure thorough testing coverage and effective issue resolution
• Ensure defects are managed, chased and resolved in a timely manner escalating as required
• Produce regular progress reports as to the status of test execution
• Manage the test schedule ensuring all parties are informed of any deviation, any slippage should have mitigating actions
• Manage risks and issues in collaboration with the projects taking ownership for test related risks and issues
• Analyse test results, identify issues, and provide detailed reports and recommendations
• Ensure management information is at hand for requirements coverage, defect status, trends and root cause analysis, test execution progress
• Ensure stakeholders are fully informed, are bought into and support the test process

Project Closure (10%)

• Ensure the end of test reports are created
• Ensure all test assets are saved in the correct area and meet high standards of quality and the Spira project is closed
• Ensure feedback is received from all stake holders and lessons sessions held to understand areas for improvement

Critical Success Factors

• Aim to deliver Zero avoidable during hypercare
• Ensure all projects are delivered on time, with high quality, and aligned with CC standards to achieve stakeholder satisfaction
• Stakeholders trust and are advocates of testing
• Effective contributions to the delivery of projects that brings value to the business in terms of time, quality and cost
• Taking ownership of end to end responsibilities of each project assigned with minimal supervision
• Taking accountability of test teams by mentoring, ensuring best practices followed and meeting the objectives

What you’ll need

Essential

• Extensive experience as a Senior Test Manager
• Exceptional leadership capabilities with the ability to navigate through change and achieve business and technology driven initiatives managing senior stakeholder expectations
• Demonstrable organisational, time management, mentoring and coaching skills leading a team of matrix managed SMEs or Test resources
• Extensive experience and deep understanding of Quality and Test Assurance best practices as well as the software development lifecycle including Agile, Waterfall and Hybrid methodologies
• Detailed knowledge of formal Test Management methodologies, processes and approaches
• Proven ability to lead and execute quality assurance and test assurance activities demonstrating excellent communication, presentation and collaboration skills
• Proven ability to work under pressure and to tight deadlines proving a clear action plan, regular communication, progress updates and take personal ownership and accountability to deliver
• Good demonstrable negotiating and influencing skills to deal with sensitive issues
• Ability to draft Testing documentation (test plans, specifications, functional and non-functional)
• Knowledge and adoption of ISO-IEC-IEEE 29119
• Knowledge and adoption of Test Management tools (e.g Quality centre or Spira)
• ISTQB Certified Tester Foundation Level (CTFL) certification
• Team management development training programmes
• Leadership development training programmes
• This is a global role and the expectation is to provide a global test service

Desirable

• TMMi professional certification
• ITIL v4 certification
• Excellent analytical skills, able to understand e2e solutions and troubleshoot issues
• Knowledge and adoption of Prince 2 or similar project management methodologies
• Knowledge and adoption of ITIL v4 Service Validation & Testing
• SAFe v6 foundation certification
• Knowledge and adoption of Test Maturity Model integration (TMMi)