ServiceNow Technical Architect

Computacenter (UK) Ltd • Hatfield

Hatfield

207573-en_GB

Life on the team

An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.

Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Architects shape, design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow best practice.

We offer expertise, tailored career prospects and the opportunity to work with a diverse customer base consisting of the UK’s leading FTSE 250 and FTSE 100 businesses.

Technical development on the Now platform is our one focus:

  • We are implementing across all Applications – ITSM, ITAM, ITOM, ITBM, CSM, HR and more
  • Custom Applications, Integrations and all complex areas are a speciality
  • Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever.

What you’ll do

You’ll work with a community of experienced ServiceNow professionals as part of our Centre of Excellence, creating strong technical solutions to customers business requirements.

Day to day this will look like:

  • Being regarded as an expert in high quality ServiceNow implementation, with a number of specialisms you’re the ‘go to’ person for
  • Translating business process requirements into technical design, creating best fit framework for scale-able implementation
  • Presenting solutions and ServiceNow best practices to internal and external stakeholders
  • Providing strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
  • Communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements
  • Keeping up to date with current and future market developments, technologies, product and strategies
  • Provide technical design authority and mentor more junior members of the team
  • Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
  • Acting as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
  • Ensuring adherence to coding and design standards, and providing technical hand-over documentation
  • Be an advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience
  • Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements

What you’ll need

  • Extensive experience working in ServiceNow development
  • Extensive experience and understanding of developing ServiceNow technical frameworks
  • Strong understanding of the Now Platform Implementation with in-depth knowledge in various ServiceNow applications.
  • Effective communication skills with stakeholders and technical staff.
  • Experienced in mentoring and matrix managing a team
  • Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
  • Proactive approach to solving challenging technical problems
  • Desire to contribute to technical procedures and standards
  • Enjoys being part of a team and supporting co-workers
  • Experience in various ServiceNow applications, including ITSM, ITAM, ITOM, ITBM, CSM, HR, and more
  • Specialisation in custom applications, integrations, and complex areas.

Additional information

Role title: ServiceNow Technical Architect
Country: UK
Location: Remote with occasional travel
Hours: 37.5
Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
More Videos
ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.

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Daniel West

Daniel West