ServiceNow Service Delivery Consultant

Computacenter (UK) Ltd • nationwide call

nationwide

208546-en_GB

Life on the team

An exciting opportunity to become part of a dynamic and highly skilled team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and enhance the way they work.

Our team culture is about collaboration, mutual support, and collective growth. We strive to continuously improve and regularly receive the highest customer satisfaction scores.

We offer expertise, tailored career development, and the opportunity to work with a diverse customer base consisting of the UK’s leading FTSE 250 and FTSE 100 businesses.

What you’ll do

  • Support ServiceNow solutions, offering guidance on the Now Platform and ensuring adherence to coding and design standards.
  • Conduct peer reviews and provide technical mentoring to team members in areas where you're an SME.
  • Communicate effectively on complex issues to meet business and customer needs and prevent escalations.
  • Stay updated on current and future Now Platform functionality to provide comprehensive responses to customer queries and suggest functionality adoption.
  • Identify opportunities to solve customer problems and enhance services.
  • Provide technical design authority for enhancements under support contracts and mentor colleagues on technical and behavioural competencies.
  • Contribute to technical procedures and standards, escalate issues as needed, attend customer meetings, and participate in ongoing training and certifications.

What you’ll need

  • 3+ years of experience in a Support or Technical Delivery role focused heavily if not entirely on the Now Platform.
  • Proven ability to communicate and translate effectively across multiple groups from Pre-Sales/Sales, through to technical resource and Senior Management, with proficiency in English, both spoken and written.
  • Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously.
  • Proven JavaScript skills used to create complex scripts.
  • A desire to further technical ability through self-learning.
  • ServiceNow certified to the level of System Administrator and at least one CIS discipline.
  • To be eligible for UK Government Security Clearance (SC).

Additional information

Location: UK
Hours: 37.5
Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
More Videos
ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.

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Daniel West

Daniel West