Senior Service Manager

As a Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the “virtual” customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities. Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives and how to convert these into opportunities for Computacenter. Proven experience in a similar leadership role within the IT services industry is needed.

What you'll do

• You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required.
• You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.
• As the Service lead you will interface with Group Managed Services, Professional Services, Group Technology services, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.
• You’ll work with Group Managed Services Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

What you'll need

Motivated to Succeed as a Team:

• You’ll set clear direction, goals and measures of success and you will enable and engage your team (both direct and virtual) to understand what success looks like.
• You’ll ensure the goals and targets set for your team are aligned to the UK Country Unit and UK Services goals and objectives.
• You’ll create an environment enabling your team to be successful in the roles they perform, based on trust, commitment and autonomy.
• You’ll focus on leadership and coaching of your team, recognising that we deliver success through our people and that investment from you as a leader in them is key to that success.
• Ability to drive strategic growth and manage complex service portfolios.

Mentality and Mindset:

• You’ll be eager to learn and interested in new thinking, new ways of working and new industry developments.
• You’ll have a dedicated interest in your own and your teams’ development, investing time in both.
• You’ll maintain an active and broad understanding of your customers business and industry.
• You’ll maintain an active interest and understanding of the developments of Computacenter solutions (i.e. Services Catalogue), the IT Services industry and new technologies and products related to our market and offerings.

Excellent communication and relationship-building skills:

• Strong understanding of customer strategy, industry trends, and business objectives.
• Collaborative mindset with a focus on team success and customer satisfaction.

Collaborative and Inclusive:

• You’ll actively share and collaborate across your own sector and the wider UK Services business.
• You’ll make use of Computacenter group innovations, Customer Experience and best practice resources to drive maximum value for your customers, and share that value with other customer accounts.
• You’ll actively promote diversity and inclusion within your own team and those you interact with, being aware of unconscious bias and cultural differences and ensuring everyone has a voice and an opportunity to contribute and develop.