Project Manager 2 (IT Infrastructure)

The Project Manager 2 is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets. The Project Manager 2 will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators. It is expected that the majority of time (70%) will be in customer facing activities.

What you’ll be doing

• Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure
• Oversee the review of project scope, goals and deliverables both internally and externally
• Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full scale project plan as required within Computacenter United States Inc.’s approved applications and systems
• Assemble and coordinate project resources both internally, externally and with 3rd parties
• Manage project budget, resource allocation, project plan, project trackers and project timelines as required
• Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools
• Own and resolve any issues that arise during the project and drive risk mitigation
• Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction
• Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets
• Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives
• Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource
• Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments
• The PM2 should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery
• Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc. Sales and Engineering teams
• Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations.
• Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively
• Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc. applications & systems in a timely fashion, verifying accuracy and completeness
• Obtain client sign-off on the Project Completion Form
• Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey’s
• PM2’s will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments
• PM2’s will be called upon to conduct mid project health checks as well as after action meetings for continual improvement.
• PM2’s will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc.’s high quality expectations

What you have

• 7-10 years’ experience in Project Management within the IT industry
• Proficiency in Microsoft Word, Excel and Project
• Excellent customer interfacing skills
• Strong communication skills, both written and verbal
• Proven experience in effective meeting facilitation
• Proficient in project management software
• Legal authorization to work in the United States.

Bonus points

• Bachelor’s degree preferred
• PMP certification is a plus
• Experience with Salesforce is a plus