Program Manager

Computacenter North America • Atlanta, New York

Atlanta, New York


About the role
The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen.

Location: New York City, NY | Atlanta, GA | Jersey City, NJ

What you'll do

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Focus the team on the tasks at hand or the internal and external customer requirements
    • Coordinates with internal and external customers, as necessary.
    • Acts as primary touch point for customer.
    • Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
    • Assures that the team addresses all relevant issues within the specifications/various standards.
    • Provides necessary business information.
    • Serves as meeting manager or chairman.
    • Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
    • Ensures deliverables are prepared to satisfy the project requirements, cost and schedule.
    • Helps keep the team focused and on track.
  • Coordinate team logistics
    • Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.
    • Obtains/coordinates space, furniture, equipment, and communication lines for team members.
    • Establishes meeting times, places and agendas.
    • Coordinates the review, presentation and release of project documentation.
    • Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks.
  • Communicate team status, task accomplishment, and direction
    • Provides status reporting of team activities against the program plan or schedule.
    • Keeps the practice managers informed of task accomplishment, issues and status.
    • Serves as a focal point to communicate and resolve interface and integration issues with other teams. Escalates issues which cannot be resolved by the team.
    • Provides guidance to the team based on management direction.
  • Embrace and support Computacenter’s mission and core values.

What you have

  • 5-10 years experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience.
  • Large Professional Services firm experience preferred
  • Legally eligible to work in the United States• Must provide strong leadership including vision and promoting/leading change.
  • Strong interpersonal and communication skills (both verbal and written).
  • Professional self-starter, with ability to work collaboratively with others.
  • Ability to collaborate with technical Engineers and sales Account Executives effortlessly.
  • Ability to work with a cross-functional team that includes all levels of the organization.
  • Project a professional image and strong business acumen during customer interactions.
  • Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services.
  • Excellent computer skills including Microsoft Office. Familiarity with Microsoft Project and other Project Management tools preferred.
  • Ability to create and maintain processes and ensure they are followed.
  • Some travel required (up to 50%).

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Working with the best

Our project managers come together to form part of our extensively trained and highly skilled, highly regarded Professional Services community. As well as sharing a passion to deliver high quality, efficient, and predictable outcomes for our customers, you’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Sharing knowledge

We organize several events and initiatives which bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!