Network Analyst

Computacenter North America • nationwide call

nationwide

210386-en_US

About the role

Computacenter 's onsite team are responsible for the pro-active support and resolution of specific client issues relating to their IT infrastructure / environment within established SLAs.

This position is part of a 5 x 8 shift (M-F) and part of a 24x7x365 support schedule. Shift and workday flexibility is required. This position will be supporting locations in Toronto and Greater Hamilton, Ontario area.

What you’ll be doing

  • Perform activation of network ports;
  • Provide network support with a variety of manufacturers and operating systems;
  • Provide network support to users;
  • Provide 24/7 escalated hardware and network support, ensuring quality and speed of problem resolution;
  • Perform various network project tasks as assigned.

What you have

  • Proven knowledge and troubleshooting experience in networking technologies and vendor products such as Arista and Cisco network switches, Cisco ISE, Arista and Cisco Wireless  in an enterprise environment.
  • Ability to install, configure and support enterprise network switches
  • Network troubleshooting of VPN connections, access layer ports and wireless devices
  • Legal authorization to work in the United States.

Bonus points

  • Previous experience in supporting Healthcare
  • Experience using an ITIL based ticketing systems and ITSM framework
  • Experience with Ansible
  • Experience with Cisco ISE
  • Cisco CCNA
  • Experience in client-facing IT support role in an enterprise environment, ideally in 7 x 24 hour operation

Health Care customer requirements
Before working in one of our health care customer facilities it is a requirement to show proof of immunization which is required by the Public Hospitals Act.
In a hospital setting, workers are at potential risk of acquiring a communicable disease. In addition, OMA/OHA protocols under Regulation 965 of the Public Hospitals Act require that all persons carrying out work activities on hospital premises be immune to measles, mumps, rubella and varicella (chickenpox). They also require that individuals be free from active tuberculosis and participate in baseline skin testing. It is also required to have information recorded regarding pertussis vaccination status. Annual influenza vaccination is strongly recommended. For the purposes of the SickKids Staff Immunization & Surveillance Policy, the term "Staff" refers to all persons carrying out work activities within the hospital and includes all employees, physicians, dentists, scientists, volunteers, students, independent contract workers and observers.

Why you should choose us

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!