IT Operations Manager

Computacenter North America • Alpharetta



About the role
As the Operations Manager 2, you will manage the Integration Center Technical Engineering function. You will manage and oversee the technical operations of the engineering teams. You will be responsible for people management, P&L, coaching and performance reviews, and liaising with the sales team.

What you'll do

  • Embrace and support Computacenter’s mission and core values.
  • Ensure the engineering team operates at peak efficiency by supervising, organizing, directing, and training employees and establishing, monitoring, and managing operation goals
  • Train and manage a team to solve day-to-day operational issues and reach short- and long-term performance goals
  • Oversee daily operations
  • Review and prepare processes, procedures, and action plans while ensuring productivity, quality and customer service standards are met
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
  • Ensure Issues that cannot be resolved are escalated to management promptly.
  • Provide excellent customer service and ensure customer satisfaction.
  • Continually assess resource requirements.
  • Maximizing opportunities to develop the service and reduce costs
  • Accountable for own P&L and understanding how this contributes to the overall department P&L
  • Customer interaction through Managers, attending review meetings with Managers and Customers where relevant
  • Strong presentation skills
  • Drive Continual Improvement plans
  • The support of service integration, new business activities, projects or the expansion of services, support Contracted Services through contract renewals
  • Actively managing Service Quality and ensuring “service excellence” ethos promoted
  • Supporting GSD Objectives and Strategy
  • The standardization of processes and procedures
  • Contributing to the GSD ISO obligations (if applicable)
  • SLA/ KPI/ OPI achievement
  • Effectively escalates issues and opportunities
  • Conduct employee training, one on one management and coaching; performance reviews, coaching and counselling for direct reports.
  • Partners with business leaders to deliver human resources services that support company objectives and that are consistent with Winning Together values.

What you have

  • Bachelor’s degree or equivalent experience
  • 5+ years of management experience in Technical Operations
  • Legally eligible to work in the United States.
  • Experience using an ERP system with MRP & MPS capabilities.
  • Proven track record of work experience in a challenging commercial environment
  • Proven commercial acumen
  • Good working knowledge of relevant functional systems
  • Experience in dealing with and influencing multi-tier management
  • Experience of developing best practice policies and procedures for functional area
  • People Management experience/Training
  • Managing a result orientated operation
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; significant stooping, kneeling, crouching, and/or crawling; repeated twisting at the torso while lifting and pulling inventory from shelves; regular lifting of up to 50 pounds.
  • Effective team building skills.
  • Excellent listening skills.
  • Strong analytical skills.
  • Exceptional verbal and written communication skills.
  • Ability to create and implement effective processes & procedures.
  • Strong Microsoft Office skills, highly proficient in Excel (e.g., Excel formulas, V-lookups, pivot tables) and has skill in preparing tables, graphs, and charts.
  • Must possess strong results and goal/deadline-oriented work ethic and a high attention to detail.
  • Excellent organizational skills, with the ability to develop and bring to completion multiple assignments concurrently.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!