Senior Technical Analyst

• Are you passionate about ITIL Processes and ready to explore your capabilities?
• We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into Availability and Capacity Management as service domain.
• Team: GMS IN - DC Availability and Capacity Management, Digital Control
• Role: Availability and Capacity Management
• Location – Bangalore

What you’ll do

• Possess strong understanding on the end-to-end IT infrastructure Capacity and Availability management process.
• Define the capacity management process alongside with the customer based on the new or changing requirements
• Contribute in service transitions on both the process and tool solution definition by engaging with the customers and project stakeholders.
• Possess end to end understanding of Infrastructure Capacity and Availability planning and process management activities.
• Prepares capacity plan that covers current use, Capacity forecasting, and support costs for new applications/releases
• Ability to forecast and build the annual infrastructure growth plan with input from other teams
• Perform and execute Capacity Management processes and procedures, as and when necessary
• Experience in architecting, implementing and managing monitoring solutions for production environments that is under the scope of Capacity and Availability management.
• Analyse existing Capacity and Availability trends and regularly provide recommendations to customers for further optimizations or improvements.
• Define Availability/Capacity process and methodology to be followed for all the Availability/Capacity requirements
• Define the Capacity threshold and baselines, Capacity/Availability Management related touchpoint per relevant ITSM Processes.
• Contribute in the design aspects for Availability and reliability to ensure the application and it’s associated components consistently perform according to its specifications to achieve the agreed availability.
• Work on the implementation of Capacity/Availability plan and publish the finalized plan for approval.
• Possess strong experience with performance tuning, implementing and managing monitoring solutions.
• Collaboratively investigates with the relevant technical groups on top of any capacity / performance related issues and ably provide solutions to the customer stakeholders
• Should be analytical in nature to proactively identify the opportunities for improvements
• Ensure to produce the Weekly, Monthly & ad-hoc metrics reporting, Capacity and Availability related metrics.
• Should have demonstrated expertise in the area of Continual service improvement of Capacity, Availability and Performance Management process

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What you’ll need

• We are looking for resource with minimum 6 yrs to 9 yrs experience in Availability and Capacity Management.
• Good understanding of ITIL and service management principals.
• Excellent team worker, able to work in virtual global teams in a matrix organization.
• ITIL v3/v4 foundation certified (mandatory).
• Shall possess excellent soft skills as this is a direct client facing role.
• Open to learning ITIL Processes within DC.
• Willing to work on multiple accounts.