Senior Project Manager - Scrum Master

Computacenter Ltd • Bangalore, Bangalore Bengaluru

Bangalore, Bangalore Bengaluru

220380-en_GB

Life on the team

The Scrum Master is responsible for enabling Agile delivery teams to maximise value delivery through effective application of Scrum principles, Agile practices, and continuous improvement. The role acts as a servant leader, coach, facilitator, and delivery enabler, ensuring teams operate efficiently while fostering a culture of accountability, collaboration, transparency, and innovation.

The Scrum Master partners closely with Product Owners, Engineering Leads, Solution Architects, Platform Teams, and Business Stakeholders to ensure predictable delivery of business outcomes and successful execution of strategic initiatives.

What you’ll do

Responsibility

%

Agile Delivery Facilitation

25%

Team Coaching & Agile Maturity

20%

Delivery Governance & Metrics

20%

Stakeholder & Dependency Management

15%

Continuous Improvement & Innovation

10%

Risk & Impediment Management

10%

Key Responsibilities

Agile Delivery Facilitation

Facilitate all Scrum ceremonies including:
- Sprint Planning
- Daily Stand-ups
- Sprint Reviews
- Sprint Retrospectives
- Backlog Refinement Sessions
Support sprint goal definition and delivery planning.
Ensure adherence to Agile and Scrum principles.
Drive effective sprint execution and outcome-based delivery.

Team Coaching & Agile Maturity

Coach teams on Agile values, Scrum framework, Lean practices, and DevOps principles.
Foster self-organising and high-performing teams.
Support teams in improving estimation, planning, quality, and delivery predictability.
Mentor Product Owners and team members on Agile best practices.

Delivery Governance & Metrics

Monitor and report delivery metrics including:
- Velocity
- Sprint Burndown
- Lead Time
- Cycle Time
- Predictability
- Flow Efficiency
Maintain delivery dashboards within Azure DevOps.
Provide transparent reporting to leadership and stakeholders.

Stakeholder & Dependency Management

Coordinate dependencies across multiple teams and platforms.
Facilitate collaboration between Product, Engineering, Operations, Security, and Architecture teams.
Ensure alignment between business priorities and team objectives.
Support planning activities across programmes and value streams.

Risk & Impediment Management

Proactively identify delivery risks and impediments.
Escalate and track blockers to resolution.
Facilitate decision-making and conflict resolution.
Drive risk mitigation activities.

Continuous Improvement & Innovation

Lead retrospective actions to drive measurable improvements.
Promote Agile maturity assessments and capability development.
Encourage automation, DevOps adoption, and continuous learning.
Drive process improvements to increase delivery efficiency.

What you’ll need

Essential

Agile Delivery

Strong knowledge of Scrum Framework.
Practical experience with Kanban and Lean methodologies.
Understanding of SAFe or scaled Agile delivery models.
Experience facilitating Agile ceremonies across cross-functional teams.

Delivery Tools

Azure DevOps
Jira
Microsoft Teams
Power BI Reporting

Leadership Skills

Servant leadership mindset.
Strong facilitation and coaching skills.
Excellent stakeholder management.
Conflict resolution capabilities.
Influencing skills without direct authority.

Communication Skills

Executive-level communication.
Strong presentation and workshop facilitation.
Ability to communicate technical concepts to non-technical audiences.

Desirable

Certified Scrum Master (CSM)
Professional Scrum Master (PSM I or II)
SAFe Scrum Master (SSM)
SAFe Practitioner
Agile Coaching certification
Knowledge of AI, Automation, Cloud Platforms, and DevOps environments
Experience working in enterprise-scale transformation programmes

Experience Required

3-5+ years as a Scrum Master within Agile delivery environments.
Proven experience managing multiple Agile teams.
Experience supporting digital transformation, software engineering, automation, or platform teams.
Track record of delivering successful Agile programmes and products.
Experience with distributed global teams.

Critical Success Factors

The successful Scrum Master will:

Deliver predictable sprint outcomes and release commitments.
Increase Agile maturity across teams.
Improve delivery velocity and quality.
Remove organisational impediments efficiently.
Foster strong collaboration across stakeholders.
Create an environment of trust, accountability, and continuous improvement.
Enable teams to become increasingly self-managing and high-performing.

Key Internal Contacts

Stakeholder

Purpose

Product Owner

Backlog prioritisation and sprint planning

Product Manager

Strategic alignment

Engineering Leads

Technical delivery coordination

Delivery Managers

Delivery governance

Architects

Solution alignment

Operations Teams

Service transition and support readiness

Business Stakeholders

Value delivery and outcomes

PMO / Portfolio Teams

Reporting and governance

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.