Contract Coordinator(1 year fix-term)

Computacenter Hungary Ltd. • Budapest

Budapest

205332-en_GB

Life on the team…

Monitoring the ITSM queue
- - Checking the NSTR queue in ITSM
  - Identifying and liaising with the correct resolver team
  - Drafting the quote for Service Manager approval
  - Issuing the quotes to the customer
  - Obtaining the Purchase Order from the customer to allow the work to start
  - Raising TR’s (CC Mars system)
  - Keep the customer updated on progress
  - Liaising with the CC internal teams
  - Following change control for chargeable NSTR’s (if required)
  - Following special escalation processes (if required)
  - Receiving/sending of completion (To customer)
  - Closing the ticket in ITSM
  - Create Invoice request
Monitoring of the NSTR mailbox
Keeping the process documentation up-to-date
IRequest creation (when required)
Any adhoc requests required by the account
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if...

You have experience of relevant business systems e.g. SAP, ITSM
You have good working knowledge of Microsoft Applications
You can plan & organise your own workload
You have proven experience of high standards of customer service
You have good administrative experience
You can pay attention to detail and ensure accuracy of data
You have excellent interpersonal, literacy and numeracy skills and ability to build relationships at all levels
You can build effective relationships – internal and external
You ensure Customer Satisfaction is maintained
You understand the cost implications of their actions
You have ability to work within a virtual team environment as well as independently

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.